Orelvon Lighting (“Orelvon,” “we,” “us,” or “our”) operates this online store and provides the products, information, features, and services available through it. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services.
Information We Collect
Depending on how you interact with us, we may collect:
- Contact information, such as your name, email address, phone number, billing address, and shipping address.
- Order and transaction information, such as products viewed or purchased, order history, returns, refunds, and shipping details.
- Payment information. Payments are processed by Shopify and our payment service providers. We do not directly store complete payment card numbers.
- Account and communication information, including account preferences and the contents of messages you send to us.
- Device and usage information, such as IP address, browser type, device information, pages viewed, referring pages, and interactions with our website.
- Marketing preferences, including whether you have subscribed to or unsubscribed from promotional communications.
How We Use Personal Information
We may use personal information to:
- process payments, fulfill orders, arrange delivery, and provide order updates;
- respond to product, shipping, installation, return, trade, and project enquiries;
- operate, secure, troubleshoot, and improve our website and services;
- prevent fraud, abuse, and other unauthorized activity;
- send marketing communications where permitted, subject to your communication preferences;
- comply with legal obligations and enforce our terms and policies.
How We Disclose Personal Information
We may disclose personal information to service providers that help us operate our business, including Shopify, payment processors, shipping and logistics providers, cloud hosting providers, analytics providers, customer support providers, and professional advisers. We may also disclose information when required by law, to protect our rights or the rights of others, or in connection with a business transaction.
Our store is hosted by Shopify. Information submitted through the store is processed by Shopify and may be shared with service providers in accordance with Shopify’s privacy practices.
Cookies, Analytics, and Advertising
We and our service providers may use cookies and similar technologies to keep the store functioning, remember preferences, understand website usage, measure performance, prevent fraud, and support advertising. Browser settings may allow you to block or delete cookies, although some store functions may not work correctly without essential cookies.
Where applicable, you can manage certain data-sharing preferences through our Your Privacy Choices page.
International Processing
Because we serve customers internationally and use global service providers, personal information may be processed or stored outside the country where you live. Where required, appropriate legal safeguards are used for international transfers.
Data Retention and Security
We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal obligations. We use reasonable administrative and technical safeguards, but no method of electronic transmission or storage is completely secure.
Your Rights and Choices
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, and to object to or restrict certain processing. You may unsubscribe from promotional emails at any time by using the unsubscribe link in those messages. We may need to verify your identity before completing a request.
Children’s Privacy
Our services are not directed to children, and we do not knowingly collect personal information from children below the age required by applicable law.
Third-Party Links
Our website may link to websites or platforms operated by third parties. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. The current version will be posted on this page.
Contact Us
For questions about this Privacy Policy or requests concerning your personal information, contact:
Store / trading name: Orelvon Lighting
Legal entity (registered Chinese name): 中山市博泰菲斯电子科技有限公司
Telephone: +86 159 0011 1278
Email: pengchengwen01@gmail.com
Business address (Chinese): 中山市古镇镇冈南村晋南路东十巷1号三楼之一
English address translation (for reference): Part of the 3rd floor, No. 1, East 10th Lane, Jinnan Road, Gangnan Village, Guzhen Town, Zhongshan, Guangdong, China