Returns & Refunds

Last updated: August 22, 2026

At Orelvon Lighting, we want you to feel confident about your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.

Return Eligibility

To qualify for a return, the item must:

Be unused, uninstalled, unmodified, and in its original condition.
Include all original packaging, accessories, components, manuals, and labels.
Show no signs of installation, assembly, damage, wear, or modification.
Be returned only after receiving authorization from Orelvon Lighting.

Please do not send products back without contacting us first. Unauthorized returns may be refused.

How to Request a Return

Please contact us through our Contact Us page and provide:

Your order number.
The product name or SKU.
The reason for the return.
Clear photographs or videos if the product is damaged, defective, incorrect, or incomplete.

If the return is approved, we will provide the applicable return instructions and return address. The return address may vary depending on the product and shipping origin.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged in transit, defective, incomplete, incorrect, or materially different from its description, contact us promptly with photographs or videos.

Once the issue is verified, Orelvon Lighting may offer replacement parts, a replacement product, repair assistance, or a full or partial refund, depending on the circumstances.

For verified product defects, shipping damage, or incorrect items, Orelvon Lighting will be responsible for the approved return or replacement shipping costs.

Change-of-Mind Returns

For returns caused by personal preference, an incorrect selection, or a change of mind:

The customer is responsible for return shipping costs.
Original shipping and expedited shipping charges are non-refundable.
Any customs duties, taxes, brokerage fees, or return-related charges are the customer’s responsibility.
If free shipping was provided, the actual outbound shipping cost may be deducted from the refund.
We recommend using a trackable and insured shipping service, as the customer remains responsible for the item until it reaches the approved return location.

Order Cancellations

Orders may be cancelled free of charge within 24 hours of purchase, provided that production, customization, or shipment has not begun.

If cancellation is requested after 24 hours and production or preparation has already started, we may deduct the actual costs incurred, up to 20% of the order value.

Once an order has shipped, it cannot be cancelled. The customer may request a return after delivery in accordance with this policy.

Refused or Undeliverable Shipments

If a customer refuses delivery without prior approval, provides an incorrect or incomplete address, or fails to collect the shipment, the refund may be reduced by:

Original and return shipping costs.
Customs duties, taxes, storage charges, or carrier fees.
A handling and restocking fee of up to 30%.

Non-Returnable Items

The following items cannot be returned unless they are confirmed to be defective, damaged, or incorrect:

Products specially customized, modified, or personalized to a customer's individual requirements (such as non-standard dimensions, finishes, or colors). Standard products remain eligible for returns under the 30-day policy and the conditions above, even when produced after an order is placed.
Products that have been installed, assembled, altered, or used.
Products without their original packaging, accessories, or components.
Clearance or final-sale products clearly identified as non-returnable before purchase.
Expedited shipping charges and other completed services.
Returns sent without prior authorization.
Items for which the return request is made more than 30 days after delivery.

Exchanges

For eligible exchanges, please contact us before returning the original item. Product availability cannot be guaranteed until the exchange is approved.

Customers requesting an exchange for personal preference are responsible for the applicable return and reshipping costs. Orelvon Lighting will cover approved costs when the exchange results from a verified defect, shipping damage, or incorrect item.

Product Variations

The following are generally not considered defects:

Minor color differences caused by screen settings, photography, or lighting conditions.
Measurement differences of approximately 1–2 cm due to manual measurement.
Natural variations in stone, marble, wood, glass, metal finishes, or other handcrafted materials.
Minor characteristics resulting from handmade production that do not affect the product’s normal function or safety.

Refund Processing

After receiving the returned item, we normally require 3–5 business days to inspect it.

If the return is approved, the refund will generally be issued to the original payment method within 7–14 business days. Your bank or payment provider may require an additional 3–10 business days to display the refund.

We will notify you if the returned item does not meet the eligibility requirements or if any approved deductions apply.