Last updated: September 23, 2026
Orelvon Lighting ships lighting products to supported destinations across Asia and Europe, including Russia, as well as the United States, Canada, Mexico, Australia and New Zealand. Availability depends on the delivery address, the products ordered and the available delivery route.
Free standard shipping
Free standard shipping is currently available for eligible orders delivered within our configured shipping zones. Enter your complete delivery address at checkout to confirm that a free shipping option is available for your order. If no shipping option appears, please contact us before placing the order so that we can check the destination and available route.
Order preparation and production
Preparation time depends on stock availability and production requirements. In-stock items may be dispatched sooner; products requiring preparation or production generally take approximately 2–10 business days before dispatch. We process orders Monday through Saturday, excluding public holidays, with a daily cutoff of 6:00 PM China Standard Time (UTC+8). Orders placed after the cutoff or on a non-processing day begin processing on the next processing day. This period is separate from the shipping transit time below. For custom-made products or special requirements, please contact us before purchase to confirm the production and dispatch schedule.
Estimated shipping time
Our standard shipping option currently has an estimated transit time of 35–60 business days after dispatch. This estimate does not include the preparation or production period. Transit business days are Monday through Friday, excluding public holidays.
Delivery estimates are not guaranteed arrival dates. Customs processing, remote-area service, weather, carrier disruption and other circumstances outside our reasonable control can affect delivery time. Please contact us before ordering if you need delivery for a particular date.
Other destinations and shipping quotations
Standard direct-checkout shipping is not currently configured for destinations in South America or Africa. Customers in these regions, or at any address without an available checkout shipping option, may contact us with their delivery address and product list. We will check whether a suitable route is available and provide a separate quotation where possible.
Faster shipping, oversized items and project orders
If you need a faster service or a tailored arrangement for multiple lights, oversized fixtures, hotel or restaurant projects, or trade orders, please contact us before ordering. Alternative routes and services are subject to availability and a separate quotation. We will confirm any additional shipping charges before you accept that option. No specific express carrier or express delivery time is guaranteed unless confirmed for your order.
Tracking and delivery information
Tracking details are provided after dispatch when the selected service supports tracking. Please provide a complete and accurate delivery address and contact information. If you need to change the address, contact us as soon as possible; changes cannot be guaranteed once preparation or shipping has begun.
Customs duties and taxes
Import duties, taxes, brokerage fees and customs charges, if applicable, are determined by the destination country or region and may be collected separately unless checkout clearly states that they are included. Free shipping does not by itself mean that these charges are included.
Shipping damage, returns and cancellations
Please inspect your order when it arrives and contact us promptly if it is damaged, incomplete or incorrect. Return requests, cancellation conditions and responsibility for return shipping costs are explained in our Returns & Refunds Policy.
Contact us
For shipping questions or a tailored quotation, email pengchengwen01@gmail.com or use our Contact Us page. Please include the destination country or region, postal code, product links or SKUs, quantities and any delivery requirements.